AECL Customer Satisfaction Results

Our latest Customer Satisfaction Results are in – and we are rather pleased with them!

Customer satisfaction surveys are sent to all clients when we complete projects.  We have analysed the results of all surveys returned and these are the results:

Project Overview

Item Excellent Good Satisfactory Poor
Understanding of your requirements 96% 4%
Speed of response to queries 81% 15% 4%
Accessibility of contacts 65% 35%
Clarity of information provided 85% 15%
Proactive in making suggestions 81% 15% 4%
Meeting timescales 77% 29% 4%
Being kept informed of problems 68% 28% 4%
Ability to be flexible 88% 12%
Quality of presentation 77% 23%
Outcomes met with agreed specification 92% 4% 4%
Value for money 73% 23% 4%


Overall Ratings

Item Excellent Good Satisfactory Poor
Value for money of our service 77% 19% 4%
Quality of our service 92% 8%



Item Yes No
Would you recommend our service? 100%


…and that’s not all, here are some of the comments we’ve received:

“Excellent service level and excellent value.  The team employed at Blackfriars was adaptable, responsive and proactive. In all, an outstanding company delivering an excellent service” – Ian Buchanan, Environment Manager for Balfour Beatty.

“AECL are very efficient and capable of handling late site requests, for additional information or timing changes. Very good service” – George Jackson, Thames Water Utilities – LWRM Stoke Newington to New River Head

“The service is highly technical and the standard of reporting often exceeds the requirements of the authorities requiring the reports. The professionalism and patience displayed by the operatives makes an onerous task a pleasure and the service is therefore highly recommended” – Roland Batty, Malia (UK) Limited

“Addiscombe reacted promptly and effectively in providing and delivering a solution to an issue which if not resolved had significant detrimental implications.  We are currently working with them on another scheme and would be pleased to use them again and recommend them to others” – Chris Tunbridge, Abbey Wood

“The service from AECL was very professional and problem solving seemed to be easily managed with their advice and specialist input” – Altin Lleshi, Keltbray Ltd – Barts Square

“Excellent service.  I was particularly pleased with prompt responses to technical queries from the client following report submission” – Paul Hayward, Phlorum Ltd